Terms & Conditions
Last Updated: June 2026
Welcome to Greenway Dental. By accessing our website, booking an appointment, or receiving treatment at our practice, you agree to the following Terms & Conditions.
1. About Greenway Dental
Greenway Dental provides general, cosmetic and family dental services to patients across Greenway, Tuggeranong, Canberra and surrounding areas.
Practice Address:
38/1 Cowlishaw Street
Greenway ACT 2900
Phone: (02) 6293 9339
2. Website Information
The information provided on this website is intended for general information purposes only and should not be considered dental, medical or professional advice.
Information on this website does not replace a consultation, examination or diagnosis by a qualified dental practitioner.
Treatment recommendations are made only after an individual clinical assessment.
3. Appointment Bookings
Appointments may be booked online, by telephone or in person.
When booking an appointment, patients are responsible for providing accurate and up-to-date contact information.
Greenway Dental may contact patients regarding appointment confirmations, reminders or changes to scheduled appointments.
4. Appointment Cancellations & Missed Appointments
We understand that circumstances can change.
If you need to cancel or reschedule an appointment, we kindly request as much notice as possible.
Repeated late cancellations or failure to attend scheduled appointments may result in:
- A cancellation fee being charged;
- A booking deposit being required for future appointments; or
- Limitations on future appointment availability.
Any applicable fees will be discussed with the patient at the time of booking or cancellation.
5. Treatment Planning
All treatment recommendations are based on the information available at the time of examination.
Treatment plans may change if:
- Additional findings become apparent;
- Clinical circumstances change; or
- Further diagnostic information becomes available.
Patients are encouraged to ask questions and discuss treatment options before proceeding.
6. Treatment Outcomes
Dentistry involves individual biological factors that vary between patients.
While every effort is made to achieve the best possible outcomes, no guarantees can be made regarding:
- Treatment results;
- Healing times;
- Longevity of restorations;
- Cosmetic outcomes; or
- Individual patient expectations.
Results may vary from patient to patient.
7. Cosmetic Dentistry
Cosmetic dental treatments including Invisalign®, porcelain veneers, teeth whitening and smile enhancement procedures are subject to individual assessment and suitability.
Images, illustrations and examples displayed on this website are intended for general information purposes only and should not be interpreted as guarantees of treatment outcomes.
Individual results may vary.
8. Dental Implants, Surgical & Invasive Procedures
Any surgical or invasive procedure carries risks.
Before proceeding, patients are encouraged to seek a second opinion from an appropriately qualified health practitioner.
Your dentist will discuss relevant risks, benefits and alternatives before treatment.
10. Fees & Payments
Payment is generally required on the day of treatment unless alternative arrangements have been agreed in advance.
Greenway Dental accepts a range of payment methods, which may include:
- EFTPOS
- Visa
- Mastercard
- Cash
- Approved payment plan providers
Available payment options may change without notice.
11. Health Funds
Greenway Dental works with a range of private health insurance providers.
Health fund benefits are determined by your insurer and level of cover.
Patients remain responsible for any gap payments, exclusions or costs not covered by their health fund.
We recommend contacting your health fund directly for information regarding your individual entitlements.
12. Promotional Offers
From time to time, Greenway Dental may offer promotions, introductory consultations or special offers.
Unless otherwise stated:
- Offers are not transferable;
- Offers cannot be exchanged for cash;
- Offers may not be combined with other promotions; and
- Greenway Dental reserves the right to modify or withdraw offers at any time.
Any promotional offer remains subject to clinical suitability and professional assessment.
13. Children's Appointments
Patients under 18 years of age must attend with a parent, guardian or authorised adult unless alternative arrangements have been agreed with the practice.
Parents and guardians are responsible for providing accurate medical and dental history information.
14. Privacy
Greenway Dental is committed to protecting your privacy.
Personal information collected through our website, online forms, phone enquiries and patient records is managed in accordance with applicable Australian privacy legislation.
For further information, please refer to our Privacy Policy.
15. Third-Party Links
This website may contain links to external websites for your convenience.
Greenway Dental does not control and is not responsible for the content, accuracy or privacy practices of third-party websites.
16. Limitation of Liability
To the extent permitted by law, Greenway Dental excludes liability for any loss or damage arising from reliance on information contained on this website.
Nothing in these Terms & Conditions excludes any rights that cannot be excluded under Australian Consumer Law.
17. Changes to These Terms
Greenway Dental may update these Terms & Conditions from time to time.
Changes take effect immediately upon publication on this website.
Patients are encouraged to review this page periodically.
18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
Greenway Dental
38/1 Cowlishaw Street
Greenway ACT 2900
Phone: (02) 6293 9339
Website: www.greenwaydental.com.au